Cover Image

QR Code

Customer care : Implementing total quality in today's service driven organization

Bibliographic Details
Main Author:	Cook, Sarah
Format:	Book
Published:	London: Kogan Page, 1992.
Subjects:	Customer service

Similar Items

Customer care : how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Customer-inspired quality : Looking backward through the telescope
by: Shaw, James G.

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

The power of customer service
by: Timm, Paul R
Published: (1989)

Implementing total quality management
by: Munro-Faure, Lesley
Published: (1992)

Practical benchmarking : A manager's guide to creating compotitive advantage
by: Cook, Sarah
Published: (1997)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

Customer service training
by: Kamin, Maxine
Published: (2006)

Applying Sun Tzu's art of war in customer services
by: Khoo, Kheng-Hor
Published: (2002)

A passion for customers.
Published: (1987)

A passion for customer.

Meeting the customer needs
by: Smith, Ian
Published: (1994)

Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation
by: Bacal,Robert
Published: (2005)

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Total quality handbook.
Published: (1999)

Total quality management
by: Diwan, Parag
Published: (1999)

High powered customer service training activities
by: Lennon, Garry
Published: (2001)

Customer focus : a strategy for success
by: Langevin, Roger G.
Published: (2004)

The Invisible Customer : Strategies for successful customer service down the wire
by: Clegg, Brian
Published: (2000)

Putting Total Quality Management to work
by: Sashkin, Marshall
Published: (1993)

Total quality essentials : Second edition
by: Soin Sarv Singh
Published: (1999)

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

The complete benchmarking implementation guide : Total benchmarking management
by: Harrington, H. James
Published: (1996)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Customer service game for training
by: Robert, Graham, Phelps
Published: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Total quality and human resources : an executive guide
by: Dale, Barrie
Published: (1992)

Total quality management : Mastering your small business
by: Rossiter, Jill
Published: (1996)

The quality movement : What total quality management is really all about
by: Drummond, Helga
Published: (1991)

Designing and delivering superior customer value concepts : Cases and applications
by: Weinstein, Art
Published: (1999)

The big book of customer services training games : quick,fun activities for training customer service reps,salespeople and anyone else who deals with customers
by: Carlaw, Peggy
Published: (1999)

Acquiring, processing, and deploying voice of the customer
by: Shillito, M. Larry
Published: (2001)

50 ways to keep your customers
by: Timm, Paul R
Published: (1994)

50 ways to keep your customers
by: Timm, Paul R
Published: (1994)

The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do
by: Chowdhury, Subir
Published: (2005)