Customer care : Implementing total quality in today's service driven organization
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
1992
|
| Subjects: |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000002853 | ||
| 005 | 20050429.0 | ||
| 020 | |a 074940535x | ||
| 040 | |a INS | ||
| 090 | 0 | 0 | |a HD62.15 |b C171 1992 |
| 100 | 1 | |a Cook, Sarah | |
| 245 | 1 | 0 | |a Customer care : |b Implementing total quality in today's service driven organization |c Sarah Cook |
| 260 | |a London : |b Kogan Page , |c 1992 | ||
| 300 | |a 223p. ; |c 23 cm. | ||
| 650 | 0 | 0 | |a Customer service |
| 999 | |a 0000004994 |b BOOK |c Open Shelf |e Default branch | ||