APA Citation

Cook, S. (1992). Customer care: Implementing total quality in today's service driven organization. London: Kogan Page.

Chicago Style Citation

Cook, Sarah. Customer Care: Implementing Total Quality in Today's Service Driven Organization. London: Kogan Page, 1992.

MLA Citation

Cook, Sarah. Customer Care: Implementing Total Quality in Today's Service Driven Organization. London: Kogan Page, 1992.

Warning: These citations may not always be 100% accurate.