APA (7th ed.) Citation

Cook, S. (1992). Customer care: Implementing total quality in today's service driven organization. Kogan Page.

Chicago Style (17th ed.) Citation

Cook, Sarah. Customer Care: Implementing Total Quality in Today's Service Driven Organization. London: Kogan Page, 1992.

MLA (9th ed.) Citation

Cook, Sarah. Customer Care: Implementing Total Quality in Today's Service Driven Organization. Kogan Page, 1992.

Warning: These citations may not always be 100% accurate.