Customer care : Implementing total quality in today's service driven organization

Bibliographic Details
Main Author: Cook, Sarah
Format: Book
Published: London: Kogan Page, 1992.
Subjects:

PERPUSTAKAAN INSPEN

Holdings details from PERPUSTAKAAN INSPEN
Call Number: HD62 15 C171 1992
Accession Item Category Format Status Notes
0000004994 Open Shelf BOOK AVAILABLE