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20240926090000.0 |
| 008 |
991201 enk eng |
| 020 |
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|a 0273034472
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| 040 |
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|a INS
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| 090 |
0 |
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|a HF5415.5
|b .H634 1992
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| 100 |
1 |
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|a Horovitz, Jacques
|e author
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| 245 |
1 |
0 |
|a Total customer satisfaction :
|b lessons from 50 companies with top quality customer service
|c Jacques Horovitz, Michele Jurgens-Panak.
|
| 264 |
|
1 |
|a London:
|b Pitman,
|c 1992.
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| 300 |
|
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|a xviii, 456 pages;
|c 24 cm.
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| 336 |
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|a text
|2 rdacontent
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| 336 |
|
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|a unmediated
|2 rdamedia
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| 337 |
|
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|a volume
|2 rdacarrier
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| 500 |
|
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|a Includes index
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| 650 |
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0 |
|a Customer service
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| 650 |
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0 |
|a Customer relations
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| 700 |
1 |
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|a Jurgens-Panak, Michele
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| 999 |
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|a 0000004992
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
