APA Citation

Horovitz, J., & Jurgens-Panak, M. (1992). Total customer satisfaction: Lessons from 50 companies with top quality customer service. London: Pitman.

Chicago Style Citation

Horovitz, Jacques, and Michele Jurgens-Panak. Total Customer Satisfaction: Lessons From 50 Companies With Top Quality Customer Service. London: Pitman, 1992.

MLA Citation

Horovitz, Jacques, and Michele Jurgens-Panak. Total Customer Satisfaction: Lessons From 50 Companies With Top Quality Customer Service. London: Pitman, 1992.

Warning: These citations may not always be 100% accurate.