Total customer satisfaction : lessons from 50 companies with top quality customer service

Bibliographic Details
Main Author: Horovitz, Jacques (Author)
Other Authors: Jurgens-Panak, Michele
Format: Book
Language:English
Published: London: Pitman, 1992.
Subjects:

PERPUSTAKAAN INSPEN

Holdings details from PERPUSTAKAAN INSPEN
Call Number: HF5415 5 H634 1992
Accession Item Category Format Status Notes
0000004992 Open Shelf BOOK AVAILABLE