Search Results - Zeithaml Valarie A.

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  1. 1
    Delivering quality service : Balancing customer perceptions and expectations

    Delivering quality service : Balancing customer perceptions and expectations by Zeithaml, Valarie A.

    Published 1990
  2. 2
    Services marketing

    Services marketing by Zeithaml Valarie A.

    Published 1996
  3. 3
    Services marketing : Integrating customer focus across the firm

    Services marketing : Integrating customer focus across the firm by Zeithaml, Valarie A.

    Published 2000