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Cook, Sarah
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Cook, Sarah
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Practical benchmarking : A manager's guide to creating compotitive advantage
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Cook
,
Sarah
Published 1997
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2
Customer care : how to create an effective customer focus
by
Cook
,
Sarah
Published 2000
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Customer care : Implementing total quality in today's service driven organization
by
Cook
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Sarah
Published 1992
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Benchmarking (management)
Customer service
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