Search Results - Cook, Sarah

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  1. 1
    Customer care : Implementing total quality in today's service driven organization

    Customer care : Implementing total quality in today's service driven organization by Cook, Sarah

    Published 1992
  2. 2
    Practical benchmarking : A manager's guide to creating compotitive advantage

    Practical benchmarking : A manager's guide to creating compotitive advantage by Cook, Sarah

    Published 1997
  3. 3
    Customer care : how to create an effective customer focus

    Customer care : how to create an effective customer focus by Cook, Sarah

    Published 2000