Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation

by Bacal,Robert
Published 2005

Performance management

by Bacal, Robert
Published 1999

How to manage performance : 24 lessons for improving performance

by Bacal, Robert
Published 2007

Perfect phrases for performance reviews : hundreds of ready-to-use phrases that describe your employees performance (from "unacceptable" to "outstanding")

by Max,Douglas
Published 2003

Perfect phrases for setting performance goals : hundreds of ready-to-use goals for any performance plan or review

by Max, Douglas
Published 2004